Buying ITSM software has never been more confusing.
Two major acquisitions in late 2025 — ServiceNow buying Moveworks for $2.85B and Automation Anywhere acquiring Aisera — eliminated prominent alternatives and consolidated the market further. And then, there’s the term “agentic” - what does it mean and how does it differ from the ITSM platforms already in use?
This guide is designed to cut through the noise. We analyzed thousands of practitioner reviews from G2, Gartner Peer Insights, TrustRadius, and Reddit communities. We examined what IT leaders actually say about their platforms after 12+ months of use — not what vendors claim in demos.
What you'll find inside: An honest assessment of where the market stands, a decision-making framework based on work categorization and IT maturity, capability tables distinguishing core features from genuine differentiators, total cost of ownership guidance, implementation expectations by platform type, and pointed questions to ask vendors.
Register now to learn more.
